Returns, exchanges and cancellations
Because wigs and hair products are personal-wear items, all sales are generally final for hygiene and customization reasons.
Exchange eligibility
An exchange request must be submitted within 24 hours of confirmed delivery. To qualify, the unit must be unworn, unused, unwashed and unaltered; the lace must remain uncut; and all tags, packaging, accessories and included items must be intact. Every request is subject to inspection and approval.
Approved exchanges are normally issued as store credit. Delivery charges are not refundable unless EverythingMabs supplied an incorrect or verified defective item.
Custom and sale items
Customised, coloured, resized, tailored, personalised and made-to-order units cannot be returned or exchanged after production begins. Promotional, discounted and clearance items are final sale.
Incorrect or damaged orders
Report an incorrect or damaged order within 24 hours of delivery by WhatsApp on 0906 147 1552. Include your name, order number, clear photographs or video and the original packaging. Depending on the assessment, EverythingMabs may offer a repair, replacement, store credit or a refund where a replacement is unavailable.
Cancellations
If production, sourcing or customization has not started, a cancellation may be considered for store credit. Once work has begun, the order cannot be cancelled. Deposits for custom orders and sourcing are non-refundable.
Measurements and natural variation
Customers are responsible for submitting accurate measurements. Natural hair may vary slightly in colour, texture, curl pattern, density and response to styling. Such natural differences do not automatically indicate a defect.